We, at Travel to Fly, might want to prompt all clients that we are evacuating the organization expense for ALL flights dropped due to COVID-19, including the individuals who have just gotten their discount.
Boss Commercial Officer at Travel to Fly remarks:
"We perceive these are amazingly troublesome occasions for our clients, and we at Travel To Fly might want to help them as well as can be expected. We have taken the choice to evacuate the organization expense, so as to help our clients through these violent occasions and give them as much help as possible offer.
"While this is of critical money related misfortune to our business, our clients are of foremost significance to us. As clients are confronting enormous budgetary challenges, we trust that evacuating the charge will go here and there to facilitate their own weights.
So as to deal with the extraordinary volume of client inquiries, we have expanded our discount preparing group from 15 to 300, empowering us to process up to 2,000 discounts for every day.
These are obviously extraordinary occasions, with a great many people being influenced and incapable to travel in view of their flight retraction.
Obligation regarding discounting flight undoing’s lies with the Airline, however Travel To Fly is focused on helping you at this troublesome time. We have along these lines set out under a diagram of the choices which are being offered by the carriers to their clients, which we can help secure for you.
Carriers are adopting two unique strategies to COVID-19 related flight retractions. A few Airlines are deciding to give clients with a credit note just, without the choice for a discount. Others are offering clients a discount.
If it's not too much trouble comprehend that we have no power over these flight retraction strategies. They are set by the carriers and, as a booking specialist; we have no influence over them. All things considered, we are working resolutely in liaising between our clients and the Airlines according to these choices. On the off chance that you might want us to do as such for you, here are the alternatives accessible to you:
1. Credit notes: Some carriers are at present just contribution credit notes for everything of dropped flights. In these cases, we will attempt to give you a credit note inside seven days of undoing.
2. Refunds: Some carriers are offering a discount. For this situation, we will make the discount demand with the Airline and give the discount to you inside 14 days of us having gotten it from the carrier. It would be ideal if you note that we have no power over to what extent the carrier takes to process your discount demand.
A few Airlines have now presented a manual procedure for mentioning discounts rather than their standard procedure. This expects us to finish an application structure to demand your discount, which altogether adds to the time and cost of mentioning a discount for your benefit. We have expanded the size of our discounts group to finish these application structures, which we commonly hold up with the Airline inside 7 days of your discount demand. Be that as it may, a few Airlines are envisioning taking 4 to a half year to process your discount following receipt of the application structure. This time period isn't something which we control.
As we cause an expense in handling discounts in the interest of our clients, proviso 21 of our terms and conditions permit us to charge a for each ticket organization expense to take care of these expenses. Notwithstanding, we perceive these are incredibly troublesome occasions for our clients, and we at Travel To Fly might want to help you as well as can be expected. We have thusly taken the choice to expel the organization expense, so as to help our clients through these tempestuous occasions and to furnish them with as much help as possible offer.
We'll work to guarantee you get your discount or acknowledge note as fast as could reasonably be expected. To do as such, we've expanded our staffing levels to guarantee we're conveying the best and fastest client care to you and our call community as of now has a normal call holding up time of close to two minutes.
We value this is a troublesome time and that the outing you were no uncertainty eager to take has now been dropped. While we are managing an enormous number of solicitations, we'll put forth a valiant effort to return to you as quickly as time permits and thank you for your comprehension.
We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:
1. Changing your holiday date: some airlines are currently offering very generous amendment terms, allowing customers to move their holiday dates for free, without a fare increase (or for a limited fare increase). This means, where you have booked off-peak fares, you may be able to travel during on-peak times for no or a limited fare increase. We very much encourage customers to take advantage of these generous amendment terms and re-book their holiday for a later date. Please contact us if you wish to take advantage of this and re-book your holiday.
2. Refunds: where we have had to cancel your holiday and you do not wish to re-book, we are offering a full refund of the amount paid to us, and this is irrespective of whether we have received money back from airlines and other suppliers. Currently we have cancelled holidays up to and including the 10th July 2020. For the holidays cancelled for the month of May 2020 we have processed all the refunds, if you haven't received the payment please contact us urgently so that we can look into it and resolve the issue.
For the holidays cancelled for the month of June 2020 we endeavor to process the refunds by 30th June 2020. Please contact us if you haven't received the payment by 30th June 2020 and we will look into it for you and resolve.
We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers' financial situation may have changed as a result of COVID-19 and as such a refund is required. Please call us on 0203 7732636 (9am to 6pm) with your preferred choice.
We'll work to ensure you receive your refund or credit note as quickly as possible. To do so, we've increased our staffing levels to ensure we're delivering the best and quickest customer service to you and our call center currently has an average call waiting time of no more than two minutes.
We appreciate this is a difficult time and that the trip you were no doubt excited to take has now been cancelled. While we are dealing with a large number of requests, we'll do our best to come back to you as soon as possible and thank you for your understanding.